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FAQs

What training options do you have?

We offer live training courses online via Zoom and in person; a self-paced online course; and an upgrade option for DISC certified practitioners who want to convert to DISC Flow tools
You can see all options under our Get DISC Certified menu or click here: https://www.discflow.com.au/certification/

You can see all our course dates at https://www.discflow.com.au/certification/ 

Yes. Once you become a Certified Trainer with DISC Flow, you are eligible for discounted token costs. This results in all reports being at least 50% cheaper than our direct pricing.

We also offer volume discounts on top of this, so if you have a large organisation you can benefit from buying a large quantity of tokens at a lower cost.

We do have a few pre-learning activities for our in person courses. These are short and mostly reading and videos. You will also complete your personal Flow Core report.

Absolutely! We offer group training solutions and tailor these to your organisation. Send us a message and we’ll get in touch to discuss the best option for you.

You are welcome to buy and use our reports.
However, we highly recommend taking our upgrade course. You will become eligible for discounted tokens and get in-depth training around our key differences, including emotional intelligence.

Read more here: http://www.discflow.com.au/upgrade/

We recommend you start here – https://www.discflow.com.au/pages/behaviour-is-an-expression-of-your-personality

This explains what personality and behaviour are and why DISC focuses on behaviour.

We have a comprehensive suite of reports, including:
Portrait: our entry-level DISC report
Core: our most popular report including emotional intelligence
Leader: our leadership profile with EQ
Group: overview of up to 10 people
Connect: compare two profiles
Flow 360: a 360 feedback tool

Learn more at https://www.discflow.com.au/pages/reports

Yes!

All our reports can be upgraded and the good news is, you only pay the difference in the amount of tokens.

For example, our Core report costs $195 (10 tokens), and our Leader report costs $395 (20 tokens). If you buy the Core report, you can upgrade for just 10 extra tokens – you don’t need to pay in full again.

Same for Group and Connect.

Head to https://www.discflow.com.au/certification/ for our current pricing and course dates.

Yes – send us a message here and we’ll get in touch as quickly as possible to assist you. We can also reference a purchase order if needed.

You can see that in your trainer portal – log in here https://www.discflow.com.au/pages/certified-trainer-resources

If you have trouble, send us a message here.

Yes – head here https://www.discflow.com.au/pages/disc-resources to access our videos and resources.

Sure do! We have a couple of options depending on what you are looking for. If you can reply to this message with what you’re interested in we’ll send it through.

Of course! There’s two great places to start.

This page and video have a great overview: https://www.discflow.com.au/disc-resources 

And you can learn more about how DISC and EI combine here: https://www.discflow.com.au/about-disc-flow/

Hi there! We can help.

Head here https://discflow.org/?admin if you are an admin
Head here https://discflow.org/?candidates if you need to complete an assessment

If you’ve lost your login details or your password isn’t working, reply to this message and we’ll get on to it

about disc
Is DISC a personality test or behavioural assessment?

DISC is a behavioural assessment but is often referred to as a personality test. The two are closely related as we believe that ‘behaviour is an expression of your personality’. Based on the fact that our personality doesn’t shift much throughout our lives but we have a choice about our behaviour, DISC becomes even more powerful as a influencing tool. It’s really about what we can control, vs what is intrinsic to us. We have a great explanation about the difference between personality and behaviour – click here to read it.

The DISC model has been around for decades. The use of a adaptive questioning leads to DISC Flow reports resonating with respondents and positive awareness being created. We ensure to use sophisticated, up-to-date algorithms to analyze users responses and deliver accurate feedback in line with the answers.

Dominance style: Direct and firm, goal-orientated, strong-willed and decisive. Influence: High-spirited and enthusiastic, energetic and adventurous, optimistic and inspirational. 

Steadiness Style: Humble and tactful, patient, well-balanced and even-tempered and harmonious.

Compliance: Analytical and systematic, accurate and perfection-seeking, sceptical, measured and reserved and private.

DISC Flow® helps organisations understand their workforces and solve their people problems. By using highly accurate tools, we provide a blueprint that improves your emotional intelligence that helps organisations understand others a bit more to build better relationships with clients and each other.

DISC is a communication tool that helps to improve how teams work and communicate with each other. The assessment determines what your behaviour style is and how to use it to your advantage in the workplace to communicate better with your team. DISC Flow goes even further and incorporates Emotional Intelligence which helps to shape your understanding of how others operate and use it to your advantage.

DISC Flow offers different Training solutions which all have their own recommended pace. Typically completing an online assessment takes between 10 – 15 minutes. Each of our certifications comprise the DISC behavioural model and emotional intelligence to create a tool that helps teams to communicate, build on strengths and reduce conflict in the workplace.

The DISC model is a theory of behaviour categorization. DISC Flow is designed to take that categorization and to use it as a communication tool. DISC is an acronym for the four different behaviours, namely Dominance, Influence, Steadiness and Compliance.

The first theory of DISC was from psychologist William Moulton Marston in his 1928 book titled, emotions of normal people. His definition of DISC was Dominance, Inducement, Submission and Compliance. However, Marston never patented his findings. The DISC model was first published as a psychological test in 1956 by someone else – an industrial psychologist named Walter V Clarke – but he used a different acronym (ASSA) which stood for Aggressive, Socialble, Stable and Avoidant. Today, the acronym DISC is more diplomatic to show that there are no right or wrong behaviour traits.

DISC is a behavioural assessment but is often referred to as a personality test. The two are closely related as we believe that ‘behaviour is an expression of your personality’. Based on the fact that our personality doesn’t shift much throughout our lives but we have a choice about our behaviour, DISC becomes even more powerful as a influencing tool. It’s really about what we can control, vs what is intrinsic to us. We have a great explanation about the difference between personality and behaviour – click here to read it.

HOW DISC HELPS
How to improve the communication process at work?

There are several methods to improve communication processes at work. One of them is through better understanding behavioural and communication preferences, allowing people to adapt approaches to meet business objectives. From leadership management development to conflict resolution, knowing how to build and maintain relationships in the workplace helps to improve communication and grow the emotional intelligence of the team.

Whether you work together in an office or your team is spread across the world, our DISC Flow® programmes deliver comprehensive workplace solutions that engage every employee. We aim to build more productive and effective relationships at work by createing a personalised learning experience. This helps participants understand and appreciate the different priorities, preferences, and values each individual brings to the workplace, while establishing the ideal ways to communicate with each other that benefits each employee and the organisation itself.

There are several examples of communication problems. 

1. Not being aware of how others might perceive our communication style and the impact that has on their engagement. 

2. Assumption that co-workers will handle a situation the same way you would. 

3. Not communicating in ways that connect with other peoples preferences which may shut down conversations and opportunities. 

4. Not understanding different approaches to conflict resolution and being able to flex an approach to open up communication with others.

The first theory of DISC was from psychologist William Moulton Marston in his 1928 book titled, emotions of normal people. His definition of DISC was Dominance, Inducement, Submission and Compliance. However, Marston never patented his findings. The DISC model was first published as a psychological test in 1956 by someone else – an industrial psychologist named Walter V Clarke – but he used a different acronym (ASSA) which stood for Aggressive, Socialble, Stable and Avoidant. Today, the acronym DISC is more diplomatic to show that there are no right or wrong behaviour traits.

about Emotional Intelligence
What is EQ?

EQ is the abbreviation for Emotional Intelligence, which means the ability to express and control your own emotions so that you can process and respond to others. This helps to build stronger relationships at work and in your personal life. Having a good EQ also means that you can manage your stress better, which ultimately helps to improve your performance, physical and mental health.

Emotional intelligence is the ability to express and control your emotions and to also relate, interpret and understand them in order to respond to others accordingly. Having good EQ means that you’re able to not over or under react in situations and also manage your interpersonal relationships – both at work and in your personal capacity. There are four branches of emotional intelligence which is self management, self-awareness, social awareness and relationship management.

There are four branches of emotional intelligence that are equally as important as the next. 

1. Self-awareness; You know who you are and understand what your triggers and motivators are. 

2. Self-Management; Learning how to balance commitments and control your emotions, especially when unexpected circumstances arise. 

3. Social awareness – Learning how to recognize emotional cues in other people and your surroundings and knowing how to adjust accordingly. 

4. Relationship management; the ability to build relationships so that when it comes a time to work together, ideas and easily be shared and executed.

about DISC Certification Training
Will you guarantee I will have the confidence and skill to facilitate DISC?

We are teaching the necessary skills, knowledge and process in this course, but it is up to you to put the skills into place. In a nutshell: you get out of this course what you put in.

Not at all. The course is for everyone who wants to work with DISC.

Absolutely. DISC makes it easy for people to understand themselves better and the personlised DISC Report gives participants of workshops a narrative to express their natural preference about how their work, communication and leadership style. We will teach you how to embed DISC into your workshops and leadership programs.

As soon as finalise the registration and payment, we will email you the DISC Assessment link and once you completed the assessment you have access to your DISC Flow Core Report. As this step has to be done manually it could take a couple of days turnaround.

We are happy to have a conversation with you about payment options. Contact us via the chat icon to organise a no-obligation chat. We always make it work.

We are happy to organise that. Send us a message via the chat icon and we’ll get that organised.

About DISC Reports
How do I know which DISC Flow report to use?

We will teach you the features and purpose of each report in your Certification Training. You will be armed with knowledge and strategies on how to use all of our reports. Our team also supports you on an ongoing basis. Have a question about your upcoming training/team offsite/leadership program? We are just a phone call away.

Yes. As soon as you have completed your certification, you will have access to your FACe Administrator Account where you administer your reports. You simply buy tokens (credits) from us and you are ready to go.

Yes you can. You simply send us the details of your participants/team members and we send out the Assessment links for you.

As the team member has completed the assessment already, you can simply upgrade their Portrait to the Core Report and only pay the difference in tokens. The same applies to Core to Leader Report. No need to complete a new assessment.

The DISC Flow Assessment is a self-assessment of the person’s natural behavioural preferences. The questions relate to preferred behaviour, self-awareness and awareness of others. The assessment stays the same, the reports (output) are: Portrait Report, Core Report, Leader Report, Connect Report, Group Report.

DISC Flow Profiles are easy to understand and simple to apply. DISC Flow Reports help team members understand their own natural preferences of how to communicate, work and behave in the workplace. They are the building blocks to developing strategies to create more effective relationships with others.